Frequently Asked Questions
1. What are the Terrain Mats Made Off?
Our Mats are printed on a synthetic material which is then secured to a 1/16" rubber base.
They can easily be washed, and can be rolled up or folded when stored.
2. Do you ship outside of the US and how are shipping costs calculated?
US orders are processed at flat rates of:
1.01lbs - 7 lbs is $13.45 in shipping
International orders are processed at flat rates of:
1.01lbs - 7lbs is $34 in shipping
Anything more is $70 in shipping
So, for example, if you purchased 2 mats, it would cost you $34 in shipping plus the cost of the mats. We found this to be the best way to accommodate our international clients.
3. How long will my order take?
Orders will ship within 7 business days of ordering, and delivery will take from 2 - 8 business days for US orders.
Please allow more time for International orders. Items on a Pre-order status could take up to 4 weeks to ship.
4. Does the Terrain Mat feature all deployment zones for use in Malifaux games?
We offer two different types of mats. The first design includes all deployment zones as well as all center lines and a 30mm centre marker, including a 1" grid across the entire mat for easy and quick measurement during games. The second set of designs are grid-less but still include deployment, center lines and a 30mm centre marker.
5. Do all mats have a 1" grid design?
No. Our first range of designs feature a 1" grid which makes pre-measuring in most table top games slightly easier. Our second range of mats do not feature the grid for those who trust their pre-measuring skills.
6. When will a sold out item be available to order?
Our stock depends on the amount we can have produced and shipped in time, so usually an item will take 2 - 4 weeks to be available to order once sold out.
7. Do you process Returns?
If you are unhappy with your product we will refund you in full but will require you to send us the shipped product back to us.
8. Can I return a faulty product?
If you received a damaged or faulty product, just send it back to us and we will ship you a new mat. Depending on where you are located we may need you to cover the shipping costs.
9. How should I store my Terrain mat when not in use?
The mats can be folded and rolled up, but rolling up the mats is recommended for long term storage.
10. Are there any other products you will be launching other than the Terrain Mats?
Yes. We have a few products coming up, including fate decks and scheme markers for Malifaux. We will also be branching out into more Terrain mats that can be used in different tabletop games.
11. Are customs fees for international orders included in the shipping costs?
No, Any additional import or customs fees are calculated differently by each country, so please be aware of additional costs you may occur.